1. Customer protection
Newvelion aims to provide customers with clear product information, order records and appropriate support throughout the purchasing process.
2. Product-specific rules
Products may have specific return, warranty or refund conditions. Customers should review the applicable product information before completing an order.
3. Refund requests
Customers may contact Newvelion support regarding an order that has not been delivered, is materially different from its description, arrives damaged or otherwise qualifies for protection under applicable law or the relevant product policy.
4. Seven-day protection
Where a product is expressly advertised as having Newvelion's seven-day buyer protection, the applicable order may qualify for protection during that period, subject to the conditions communicated for that product.
This policy does not remove or reduce mandatory consumer rights under applicable law.
5. Refund review
Newvelion may request photographs, order information, delivery information, payment records or other reasonable evidence when reviewing a refund or dispute.
6. Approved refunds
Approved refunds are returned using the payment method or process reasonably available for the relevant transaction.
7. Fraudulent claims
Fraudulent, abusive or repeated false claims may result in account restrictions and may be referred to the appropriate authorities where required.
8. Seller commissions
A seller commission associated with a refunded or cancelled transaction may be reversed or adjusted where permitted by the applicable platform rules.
9. Contact
Customer support: contact@newvelion.com.