1. Our commitment
Newvelion is committed to handling personal information responsibly and transparently. Where South African law applies, our processing is intended to comply with the Protection of Personal Information Act (POPIA). Where Mozambican law applies, we follow applicable rules governing electronic transactions, digital services and personal information.
2. Information we collect
Depending on how you use Newvelion, we may collect:
- Name and contact information.
- Email address and telephone number.
- Country, province, city and delivery address.
- Account and authentication information.
- Seller, supplier or business information.
- Identity-verification information where required.
- Order, transaction and commission information.
- Affiliate clicks, referral and attribution information.
- Device, browser, IP and technical information.
- Messages and support requests.
3. How we use information
- Create and manage accounts.
- Process orders and customer requests.
- Attribute eligible sales to sellers.
- Calculate commissions and wallet balances.
- Process withdrawals and verification.
- Prevent fraud and abuse.
- Provide customer and technical support.
- Improve the platform and its security.
- Send transactional notifications.
- Comply with legal and regulatory obligations.
4. Legal bases
Depending on the jurisdiction and context, processing may be based on performance of a contract, consent, legal obligations, legitimate interests or another lawful basis recognised by applicable law.
5. Sharing information
We may share relevant information with suppliers, logistics providers, payment providers, identity-verification providers, technology providers, professional advisers and authorities where legally necessary.
We do not sell personal information as a business model.
6. Customer delivery information
When a customer submits delivery information through Newvelion, that information may be shared with the parties necessary to fulfil and deliver the order.
7. International transfers
Some service providers may process information outside the country where you live. Where required, appropriate safeguards will be used for international transfers.
8. Security
We use technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure or destruction.
No internet service can guarantee absolute security.
9. Retention
Personal information is retained only for as long as reasonably necessary for the purposes described in this Policy, contractual requirements, fraud prevention, dispute resolution and applicable legal obligations.
10. Your rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction or other lawful actions regarding your personal information.
Requests may be submitted to contact@newvelion.com.
11. Cookies and tracking
Newvelion may use essential cookies and similar technologies for authentication, security, session management and affiliate attribution. See our Cookie Policy for more information.
12. Marketing
Where marketing communications require consent, we will provide appropriate consent and unsubscribe mechanisms.
13. Children
Newvelion is not intended to be used by individuals who are legally unable to enter the applicable agreements. We do not knowingly collect children's personal information for purposes unrelated to providing lawful services.
14. Changes
This Privacy Policy may be updated when our services, technology or legal obligations change.
15. Contact
Privacy questions and requests can be sent to contact@newvelion.com.